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| Online Return & Exchange Policy |
Return Policy:
All items are sold on a non-returnable basis.
Exchange Policy:
While we are happy to replace defective or damaged merchandise, we are unable to exchange items.
To ensure you get what you want as quickly and easily as possible, simply return the unwanted item for a refund and
order the item you want. When we receive your return we will issue a credit for your original purchase price.
Be sure to include your name, address and customer number with the merchandise you are returning.
Please note that it takes 3-5 business days to process your return once it arrives at our return center.
Merchandise Return Address:
Ellen Tyson
Good Sam
2575 Vista Del Mar Drive
Ventura, CA 93002-9913
Items purchased From Other Sellers:
Trailer Life Directory and Book products are sold by many third party websites and retail stores.
If you did not purchase your product directly through the goodsamnetwork.com shopping cart,
you will need to contact your seller directly. Third party merchant policies should be accessible
at the location you made your purchase.
If you have additional questions or issues regarding your order,
please contact Ellen Tyson at:
Email: etyson@goodsamfamily.com
Phone: 805-667-4698
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We have been upgrading the Good Sam Network website. Your login will now be your Good Sam Network membership number. Your password will be your zip code/postal code. If you do not know your membership number please contact us.
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