Effective Date: January 1, 2020
We appreciate the trust you place in CWGS Group, LLC and the Camping World and Good Sam family of companies (collectively, “CWGS”). We know that your data privacy and security is important. Our privacy policy (this "Privacy Policy") describes how we collect, protect, use, and share information gathered about you when you interact with our websites, mobile applications, social media sites and handles, email, and online services or visit one of our venues or attend an event sponsored by us (our “Services”). We hope that this disclosure will help increase your confidence and enhance your experience on the Internet and with us.
This Privacy Policy explains:We also include specific disclosures for residents of California and Nevada. Please read this Privacy Policy before you use this site. We always welcome your questions and feedback. For privacy-related issues, please feel free to contact us directly at any time.
CWGS Group, LLC
PO Box 6888
Englewood, CO 80155-6888
800-234-3450
[email protected]
Much of the information that we collect automatically is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. CWGS relies on partners to provide many features and to process and collect data about your use of our Services and other sites.
Cookies are pieces of information that a website sends to your browser while you are viewing the website. These pieces of information allow the websites to remember important information that will make your use of those sites more useful. Our sites and other websites use cookies for a variety of purposes. We use third-party cookies and other tracking technologies to collect and process information about your browsing and buying activity on our website.
We contract with one or more third-party site analysis service partners to provide us with a data collection and reporting service. When you access our site, a third-party site analysis service partner may use cookies and other technologies on our behalf and may receive information about your browsing and buying activity on our website. Such data collection may be compiled and analyzed on an aggregate basis, and we may share this aggregated data with our affiliates, agents and business partner. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many of our features that make your web experience more efficient.
Our HTML-formatted emails may contain a web beacon to tell us whether our emails are opened and verify any clicks through to links or advertisements within the email. We may use this information for purposes including determining which of our emails are more interesting to users. The web beacon will be deleted when you delete the email. Emails in plain text (if applicable) rather than HTML will not include the web beacon.
We use pixel tags (also sometimes also known as web beacons), which are transparent images, iFrames, or JavaScript, to understand how consumers interact with our site online, including on websites and in mobile apps. Pixel tags are small blocks of code on a webpage or app that allow them to read and place cookies and transmit information to us or our partners.
When accessing our website on a mobile device or using any of our mobile applications, we will have access to your location if you have enabled location services on your device. We will also have access to your mobile device ID, which is unique to your device and does not by itself contain any personally identifiable information.
In addition, by joining Good Sam Club, you agree and acknowledge that we may recognize your membership among our affiliated companies and on our web sites. For example, if you are a member of Good Sam Club and have also joined the RV.Net forum, we will indicate that you are a Good Sam Club member by displaying a "Good Sam" icon by your user name whenever you post content to an RV.Net forum. If you would like to remove the Good Sam Club icon in relation to your forum posts, you may do so in your forum account in the "My Profile" section.
We engage the following types of vendors to perform functions on our behalf such as: delivery services, customer information management, customer communications and marketing services, billing and collection, order fulfillment, auditing and accounting, professional services/consultants; analytics services; security services; and IT support. These companies are restricted from using your information in any manner other than in helping us to deliver or provide you our products and services. There are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply.
On some of our sites, we provide content that is created by a third-party website. In some instances the third-party sites will collect information in order to facilitate the transaction or to make the use of their content more productive and efficient. In these circumstances the information collected is shared between our third-party sponsors and us.
Where you choose to interact with us through social media, your interaction with these programs typically allows the social media company to collect some information about you through cookies or other tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls they make available to you.
We partner with companies that assist us in advertising about our Services to others who may be interested in the Services. These companies may use tracking technologies to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytical services, interest tagging, and ad targeting.
In addition, some advertisements on our site are promoting products and services from third-party companies. These companies are called "network advertisers." Network advertisers collect information when you visit our site. The information is collected using technology, so you may not realize it is being collected. The network advertisers collect this information so that they can show you ads that are more relevant and interesting to you.
Our privacy policy does not apply when you click on an advertisement and leave our site. You must read the privacy policy of that advertiser to see how your personal information will be handled on its site.
To enhance your experience on our Services, we provide information to a select group of companies that offer products and services that may be of interest to you (our “business partners”).
On occasion, we offer promotions – such as sweepstakes or free camping – in conjunction with a sponsor. We may share your information with the sponsors if they need it to send you a product, such as a magazine subscription or fulfill the offer of a free night camping. We may share your information with those sponsors that can send you other special promotions. In addition, we will occasionally send e-mail promotions to our users on behalf of third-party sponsors regarding lifestyle-related products or services.
We may sell certain of our businesses or assets to other companies in connection with a merger, acquisition, or bankruptcy. When such transactions take place, visitor information (including personal information) may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all or substantially all of our assets to another company, visitor information (including personal information) likely will be disclosed and transferred as an asset to such company.
We will disclose personal information as required by law, for example, to comply with a court order or subpoena; to enforce our Terms of Service, sweepstakes/contest rules, or assert or defend other legal claims; to a regulator or consumer protection authority with jurisdiction over us, or to protect the safety, integrity, and security of our Services, users, and information. We are not responsible for what third parties do with any information that you make available in public areas of our Services. As such, we advise that you exercise great care in determining what information you choose to make publicly available through our services.
We may share aggregated or deidentified data at our discretion, including with marketing agencies, media agencies and analytics providers. These other companies will not be able to relate this data to identifiable individuals.
We may combine information from the Services together and with other information we obtain from our business records. Additionally, information collected about you from a particular browser or device may be linked to information collected from another computer or device that we believe relates to you.
To the extent that we receive health information about you, that information is subject to electronic disclosure to extent permitted by applicable law.
If you have established an account with one of our business units, you can review your communication preferences through the "My Account" section of our websites. Communication preferences are permissions that you have granted us to communicate with you on specific areas of interest. You may make modifications to your communication preferences directly through this section of "My Account".
If you don't have an account, can't find your account, or some of our Services do not provide an account section, you can simply contact us via email by clicking "Contact Us" located at the bottom of all of our web pages or send an email directly to [email protected] Please include information in the email that will help us identify your account so we can assist you with your inquiry or request.
When you register with us or give us your contact information, you may have an opportunity to limit e-mail communications from us and our third-party marketing partners. At any time you can request that we not send e-mails to you either by unsubscribing from the communication or by contacting us at [email protected]
When you subscribe to our publications, join the Good Sam Club, or otherwise do business with us, please tell us if you do not want to receive our direct mail marketing offers for any or just certain products and/or services. We will mark your account for a three-year period. You will not receive any direct mail offers from us during this three-year period for those products and/or services that you have indicated to us that you are not interested in receiving. If you change your mind, just get in touch with us and ask that we include you in future offerings. Please note that because marketing campaigns are planned a few months ahead of time, you may continue to receive marketing offers for two to four months after making a request. Write to us at Good Sam Mail Preference Service, P.O. Box 6888, Englewood, CO 80155-6888 to opt out from specific future mailings.
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web so that other people using the same computer won't have access to your information.
Our site is not directed to or intended for, and we do not knowingly collect personally identifiable information from children under the age of 16. If you are under sixteen, please do not submit any personal information through our website. We encourage parents and legal guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children to never provide personal information on our website without their permission. If you have reason to believe that a child under the age of 16 has provided personal information to us through this website, please contact us.
Our site is operated and hosted in the United States. Information that you provide to us and the data that we collect as a result of your visiting and using our site will be collected, processed in and transferred to the U.S. and is subject to U.S. law. The privacy and data protection laws in the U.S. may not be equivalent to or adequate under the laws in your country of residence or from which you access this site. By visiting this site or by providing us with your personal information you consent to this collection, transfer, storage, and processing of information to and in the U.S.
Persons with disabilities may obtain this notice in alternative format upon request by contacting us at [email protected]
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected] Our website currently does not honor browser “do not track” signals.
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to know/access, delete, and limit sharing of Personal Information. The CCPA defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below.
You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. This notice should be provided at or before the time of collection. The categories we use to describe the information are those enumerated in the CCPA.
We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected.
We may share any of the above-listed information with Service Providers, which are companies that we engage for business purposes to conduct activities on our behalf. Service Providers are restricted from using Personal Information for any purpose that is not related to our engagement. The categories of Service Providers with whom we share information and the services they provide are described in our Privacy Policy above in the section titled “Service Providers”.
We also sell information to third parties, as described below. To opt out of the sale of your information visit our Do Not Sell My Info page.
You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it. You may submit such a request as described below. To protect our customers' Personal Information, we are required to verify your identify before we can act on your request.
You have the right to request in certain circumstances that we delete any Personal Information that we have collected directly from you. You may submit such a request as described below. To protect our customers’ Personal Information, we are required to verify your identify before we can act on your request. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf. We require that you and the individual complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf. Parents of minor children may submit a birth of the child certificate in lieu of an affidavit, in order to make requests on the child’s behalf. Sample forms will be provided in the verification process.
You have the right to opt out of any sale of your Personal Information by CWGS to third parties.
We sell information to third parties. To “sell” information means to disclose it to a company for monetary or other benefit. A company may be considered a third party either because the purpose of sharing is not an enumerated business purpose under California law, or because our contract does not restrict them from using Personal Information for other purposes.
We sell the following information:To exercise your right to opt out of the sale of your Personal Information, please visit our “Do Not Sell My Info” webpage or call us at (866) 890-2810.
Please note that your right to opt out does not apply to our sharing of Personal Information with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the Personal Information only for that function.
We may also disclose information to other entities who are not listed here when required by law or to protect our Company or other persons, as described above in this Privacy Policy.
You have the right to be free from discrimination based on your exercise of your CCPA rights. We offer promotions whereby we incentivize a consumer to share certain pieces of information with us, or to register for a club or service, by offering a financial incentive, such as a discount. For example, we may offer a one-time discount if consumers sign up for our email marketing list. Participation in all promotions and clubs is voluntary, and you may opt out of the sale of your personal information at any time.
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. To make a request, please contact us at [email protected] or complete our Consumer Data Request Form.
Please note: Due to the rapidly changing nature of the Internet, we may change this Privacy Policy from time to time based on your comments and our need to accurately reflect our data collection and disclosure practices. All changes to this Privacy Policy are effective when posted. In the event of any material changes to our collection, use, retention, or disclosure of personal information, we will notify users of our site of the change by providing an "updated as of" date on the "Privacy Policy" link on our website, which "updated as of" date will remain in the "Privacy Policy" link for a period of at least 30 days after the effectiveness of the changes.
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